Resume

SUMMARY

A seasoned professional with extensive experience in various functions in a Corporate Health Care environment. Skilled at identifying and analyzing problems, providing solutions and implementing the solutions.  Experience with training, instructional design, project management and Learning Management Systems.  Also experienced in writing business related documents, including:  software requirements, Standard Operating Procedures, job aids and training content.  Excellent communication and interpersonal skills.  Project management experience working on large and small scale projects.

PROFESSIONAL EXPERIENCE

SECURITY HEALTH PLAN, 1515 Saint Joseph Avenue, P.O. Box 8000, Marshfield, WI  54449

Health Care Insurance Provider

Business Analyst, 2015 to present

See OMNI Resources, Inc. for job responsibilities.

 

OMNI RESOURCES, INC., 4351 College Avenue, Suite 210, Appleton, WI 54914

IT Staffing Company

Business Analyst at Security Health Plan, 2014-2015

Responsible for working with the business to analyze and document the business requirements necessary for the programmers to design the solution.

  • Analyzes system requests (SR)
  • Works collaboratively with the business to define and understand the intent of the SR
  • Documents the business requirements for SRs and road map initiatives
  • Works closely with the programmers to understand the impact of the SR and road map initiative
  • Performs system testing for completed SR and road map initiatives

UNITEDHEALTHCARE, Duluth, MN

Health Care Insurance Provider

Senior Business Analyst/Senior Instructional Designer, 2008 – 2014

Responsible for managing and training multiple applications used by the Training & Development department, including: writing business requirements, developing web-based training (WBT), managing a Learning Management System (LMS) and provisioning user access to the LMS.

  • Developed business requirements for system enhancements
  • Created SOPs (Standard Operating Procedures) and P&Ps (Policies and Procedures), job aids, interactive demos and Web-based courses for the LMS (Learning Management System)
  • Provided training and consulting sessions via WebEx for various applications and topics, as needed
  • Managed the security provisioning and auditing of the Training & Development department’s LMS for 30,000 users
  • Set up, inactivated and terminated users in the LMS based on the user’s status and business needs
  • Generated ad-hoc reporting for internal and external audits
  • Analyzed LMS functionalities for process improvements, documented the results, provided solutions and implemented the solutions
  • Resolved all user based inquiries/requests and application related issues
  • Project managed multiple LMS projects
  • Worked with IT and vendors to perform User Acceptance Testing (UAT) and implement product upgrades/enhancement releases

Senior Instructional Designer, 2006 – 2008

Instructional Designer, 2003-2006

Responsible for the analysis, development, design, implementation and evaluation of training (both instructor-led and web-based).

  • Created Web-based training solutions for Benefit Operations
  • Performed goal, needs, task and gap analyses for curriculum development
  • Maintained and updated existing training curriculum
  • Developed new and supplemental training curriculum for both Instructor-led and Web-based Training
  • Worked with stakeholders, management and subject matter experts to identify and resolve processing issues
  • Experienced in e-Learning authoring tools of Articulate Studio Pro ’09 and ’13 and Adobe Captivate
  • Experienced with SnagIt and multiple Microsoft Office Tools (Word, PowerPoint, Excel, Project, Outlook, Visio, SharePoint)

 

Training and Development, 2001 – 2003

Responsible for training hundreds of employees on various Billing and Enrollment topics.

  • Developed training materials for two company-wide system conversions
  • Created policies and procedures for Billing Operations
  • Provided supplemental training to existing staff
  • Worked with management to develop process improvements using the CQI model

EDUCATION/TRAINING

Capella University, Minneapolis, MN 55402

  • Master of Science in Education – Instructional Design for Online Learning
  • Bachelor of Science in Information Technology – 133.5 credits completed/applied to the degree program, July 2013 to November 2014
  • Graduate Certificate – Instructional Design for Online Learning

 

Certificate of Completion, ThinkB!g Learn Smart

  • Articulate Studio ’09 Online Course

 

University of Wisconsin-Superior, Superior, WI 54880

  • Bachelor of Science in Business Administration – Small Business Management